All too often, we hear about the cleaning problems our prospects are having with their current janitorial service. These cleaning problems have happened so often, with so many different companies, that they start to think that it’s normal! The purpose of this blog post is to highlight common cleaning problems, and explain how Advantage Maintenance Inc. prevents them from according to our customers! Let’s discuss Cleaning Problems – Janitorial Service Issues You Shouldn’t Have!
Different Cleaners
Having different cleaners all the time may not seem like too much of an issue on the surface. Once we dig deeper, we can see that this can lead to a wide array of issues. It should not be a luxury to see the same faces come in and out of your facility. Different cleaners mean that no one cleaner is able to really learn the ins and out’s of your facility. There is no one there to pick up on the little things. Even though you hired a commercial janitorial service, the cleaners should be an extension of your actual staff. With different cleaners showing up, you don’t know who is going in and out of offices. Also, this shows that your janitorial service company is not prioritizing your facility.
Advantage Maintenance hires employees for your facility. They will not be traveling to other locations to clean. Since the cleaners will only be working at your facility, they have time to learn it. They will become acclimated with your staff and work to keep their space clean. In the event that a cleaner does not show up, we will deploy our special projects team. The team has been trained to clean your facility and understands what needs to get done. We never move random cleaners around who have never stepped foot in your facility. Above all, consistent cleaners lead to consistent cleaning! Now, that leads us to our next problem…
Cleaning Problems- Cleaning is Inconsistent
When you have different cleaners coming into your facility, you will have inconsistent cleaning. This cleaning problem may also arise when your cleaning staff is not motivated. This could be to do the company paying them low wages and working at many different facilities. Also, inconsistent cleaning comes from untrained cleaners. The janitorial service did not invest in their employees and take the time to train them on using different techniques and chemicals.
When you invest in employees and hire the right people for the job, you will get consistent cleaning. This is what Advantage Maintenance has done, and will continue to do. Proper training leads to confident employees who take pride in their work. Combine that with a competitive salary and your facility will be consistently clean. Inconsistent cleaning may look like an employee problem, but it’s really about the employer.
No Communication
So, when you are seeing different cleaners and receiving inconsistent cleaning, who do you call? Is it the CEO of this large international cleaning company? The sales team that sold you the job? The receptionist? The fact that there is no direct manager to call is unacceptable, and a large cleaning problem. Company structure and accountability are what lead cleaners to be successful. Without it, your janitorial service’s cleaning efforts will come up short. A direct point of contact to rectify cleaning issues and any changes to your account is crucial to your facilities’ cleaning.
Advantage Maintenance Inc. has a well-defined company structure that consists of account Supervisors, Managers, and Operational leaders. The chain of command keeps cleaners and managers accountable and responsible for accounts. You can check out our organizational structure here!
Cleaning Problems – Janitorial Service Issues You Shouldn’t Have
These are just a few of the top issues we see our prospective customers dealing with. These are all issues that Advantage Maintenance can rectify and clearly define how! Here are a few of the other issues we’ve heard as well…
- Cleaners use generic cleaning products from the dollar store
- Equipment is old and taken from job to job
- Dealing with 1099 contractors
Advantage Maintenance Inc. has been providing janitorial services to facilities across the northeast since 1986. We are large enough to handle any size facility but small enough to care for and provide a personalized service to each of our customers!